ATM & Debit Card Safety


Here at Citizens Bank Minnesota, safety and security of our clients' accounts is priority. Please review the below information regarding your Debit Card.



Traveling

Here at Citizens Bank Minnesota, safety and security of our clients' accounts is priority. As a precaution there are states and countries that are blocked for Debit Card use based on monitored fraud patterns. Just a reminder, when traveling out of state it is important to notify Citizens at 1-800-549-0194 or (507) 354-3165 with dates and the location of your travel so your card will be available for use.


Limits

As an account protection, Debit Cards have daily purchase and withdrawal limits. Should you need these adjusted for a large purchase or for a period of time, please contact Citizens Connection at 1-800-549-0194 or (507) 354-3165.


Fraud Monitoring

In the event there are unusual attempts or transactions on your Debit Card, you may receive a call from an after hours fraud service or a bank representative. Your card may be placed on hold for your protection until the transaction history is verified by you.

**Important: Fraud service representatives only need to verify transaction information. Scam calls often try to obtain account specific information, which when given, compromises your accounts. Should you provide any of the following: Debit Card Number, Expiration Date, Routing and Account number to an unauthorized party, they will have the ability to fraudulently access your funds. Be cautious. If you receive a suspicious call provide NO information, but instead disconnect the call. Contact Citizens Connection at 1-800-549-0194 or (507) 354-3165 with any questions or concerns.


MyCardRules app logo



padlock logo The power to protect your Citizens Bank Minnesota Debit Card is in the palm of your hand!

Download this FREE mobile app that allows you to conveniently control WHEN, WHERE, and HOW your Debit Card can be used!

  • Turn your cards off and on: Misplaced your card? Turn it off until you find it!
  • Get instant alerts: Receive alerts based on the rules you set.
  • Control where and how your Debit Card can be used: Out shopping or on vacation? Set the card to work only where you are! 
  • Plus much more!

Download the app in the Apple or Google Play store!

Apple Store Download button Google Play download button


Monitoring Your Account

It is important to monitor and immediately report any unusual account activity. For your convenience the following is available to you:

Telephone Banking: (507) 233-2265 or 1-888-476-2265

Online Banking: https://www.citizensmn.com/personal/online-services

Mobile Banking: https://www.citizensmn.com/personal/go-mobile


Lost or Stolen Debit Cards

If your Citizens MasterCard Debit Card has been lost or stolen please contact Citizens Bank Minnesota immediately at (507) 354-3165.

After business hours, lost and stolen cards can be reported by calling Card Member Services at 866-546-8273.

Questions?