Citizens is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law. EOE/AA
Technical Support Analyst - New Ulm Main Office
Citizens Bank Minnesota is looking for a high performing Technical Support Analyst who loves working with people and has great attention to detail to take care of clients. The selected candidate will be responsible for Delivering the Ultimate Experience by developing positive relationships, while excelling in a variety of responsibilities. This is an outstanding opportunity to join a trusted financial institution. If you are an upbeat, positive candidate who works well in a team environment with the ability to seamlessly adapt to change, this is a career worthy of consideration. We are willing to accommodate the timeline for the right candidate to finish their education.
Job Responsibilities:
- Administer SharePoint sites, including user permissions, content management, governance, site structure.
- Design, develop, maintain, and support automated workflows and business processes across the bank's systems and applications, including core banking platforms, SharePoint, Power Automate, and third-party business solutions, to improve operational efficiency and service delivery.
- Design and maintain SharePoint libraries, lists, pages, and metadata to support departmental processes and documentation needs.
- Provide technical support for end-user hardware and software, including operating systems, Microsoft Office applications, banking applications, printers, and other peripherals.
- Install, configure, and maintain new hardware and software across the organization.
- Administer users, groups, and security permissions through Active Directory, Office 365, and other platforms.
- Monitor antivirus alerts and ensure timely remediation of identified threats.
- Perform vulnerability assessments and manage patch deployment to maintain system security.
- Provide basic systems and network support, including monitoring connectivity, assisting with light firewall and switch tasks, and escalating complex issues as needed.
- Image and deploy computers using standardized procedures.
- Install and configure scanners for Remote Deposit Capture (RDC) customers, ensuring proper functionality and integration with banking systems.
Requirements
- Ability to communicate clearly and professionally while assisting users in person, over the phone, or through remote support tools.
- Ability to follow technical documentation, procedures, and setup instructions accurately.
- Basic understanding of PC hardware, Windows operating systems, and common software applications.
- Familiarity with Office 365 tools, including Outlook, SharePoint, Teams, and OneDrive.
- Basic knowledge of SharePoint administration concepts such as permissions, site structure, and simple workflow tools like Power Automate.
- Basic understanding of networking concepts such as IP addressing, Wi-Fi, and cabling.
- Strong organizational and time-management skills with the ability to handle multiple tasks.
- Customer-service mindset with patience, professionalism, and attention to detail.
- Ability to work effectively in a team environment and adapt to changing technology needs.
- Awareness of cybersecurity best practices, including safe password use, MFA, and identifying phishing attempts.
Benefits:
- Full Time
- Competitive Wage
- Comprehensive Benefits package including health, dental, vision, life insurance and disability
- 401k Plan
- Paid Time Off
To learn more and apply online, please click HERE
Commercial Lender - Lakeville Branch
Citizens Bank Minnesota is looking for a high performing, experienced, motivated and community focused Commercial Lender who loves working with people and has great attention to detail to take care of clients in our Lakeville branch. The selected candidate will be responsible for Delivering the Ultimate Experience by developing positive, meaningful relationships with new and existing clients. This is an outstanding opportunity to join a trusted financial institution. If you are an upbeat, positive candidate, this is a career worthy of consideration.
Job Responsibilities:
- Underwrite, originate and service all types of commercial and commercial real estate loans.
- Make effective sales calls on customers and prospects and assist in loan and deposit growth goals for the bank.
- Assist clients with preparing business plans, projections, sources/uses of funds.
- Establish structure of loans within framework of loan policy and prudent loan structuring guidelines and extend loans up to the limit of the lending authority granted by the Board of Directors.
- Ensure that proper loan documentation is completed, and handle customer information and files in a manner that provides high level of external and internal customer service. Provide complete and accurate information to appropriate lending support personnel. Uphold confidentiality at all times.
- Manage existing relationships by proactively seeking additional business, promptly working future maturities, and participating in the annual review process to determine if additional lending needs are present.
- Remain current on relevant industry and community information to ensure proactive analysis of loan portfolio as significant events occur.
- Proactively identify and manage credit risk through careful review of customer financial statements, overdraft reports, past due loan reports, watch reports and loan review reports. Act as work out lender when necessary.
- Maintain product knowledge of all bank products/services and create meaningful customer relationships that attract all of our clients’ financial business.
- Assist in the training and mentoring of new lenders as assigned, and assist other lenders in underwriting, originating and servicing all types of loans as needed.
- Participate in overall bank management by serving on internal committees.
- Maintain complete knowledge and understanding of Loan Policy, as well as knowledge of policy and compliance requirements for banking. Handle all customer interactions and file records in compliance with federal, state, and FDIC regulations. Assist in and respond to internal and external audits and reviews.
- Underwrite and originate Small Business Administration (SBA) loans including having an understanding of eligibility requirements and standards of practice.
Desired Qualifications:
- Degree in business or finance related field.
- Understanding of accounting, time value of money concepts, business finance, and business law.
- Proficiency with Excel, Word, Power Point, Microsoft Outlook, and Windows products.
- Mathematical skills.
- Strong written and verbal communication skills.
- Proven sales ability and established referral sources.
- Strong, in-depth credit analysis and risk management skills.
- High level of industry and product knowledge.
- Results orientation—plans, organizes and uses time, technology and resources efficiently.
- Team player—develops and maintains positive working relationships.
- Provides a professional experience for internal and external customers.
Benefits:
- Full Time
- Competitive Wage
- Comprehensive Benefits package including health, dental, vision, life insurance and disability
- 401k Plan
- Paid Time Off
