Call Center Representative - New Ulm
Description:
Citizens Bank Minnesota, Main Office, is looking for a high performing individual who loves being on the cutting edge of technology to join our Citizens Connection team. Duties include offering superior and consistent customer service to our clients via telephone and electronic communications, as well as processing and monitoring in areas of online banking, debit cards, fraud and more. We are looking for an upbeat, positive candidate who excels in a team environment and is able to adapt effortlessly to change in the ever-evolving world of technology. If you are self-motivated and would enjoy working in a fast-paced environment, this is the job for you.
- Provide first call resolution for incoming calls or direct to appropriate personnel.
- Provide superior and consistent customer service to customers via the telephone and electronic communication.
- Responsible for debit card processing and fraud monitoring.
- Responsible for online banking support.
- Responsible for assistance with client account maintenance.
- Enroll and review mobile deposits.
- Provide customer support for various mobile banking apps.
- Electronic document filing and maintenance.
Desired Qualifications:
- High School diploma or equivalent
- Banking Experience
- Customer Service / Call Center Experience
- Effective communication both oral and written
- Ability to excel in a fast-paced team environment
- Multi-Tasking and attention to detail
- Positivity & Patience
- Time Management Skills
- Proficiency in Word and Excel
Benefits:
- 2025 Employee Benefit Summary - www.citizensmn.bank/assets/files/GgoSJQKy\
- Comprehensive Benefits package including health, dental, vision, and life insurance
- Short- and Long-Term Disability
- 401k Plan
- Paid Time Off
Agricultural Lender - Ormsby
Description:
Citizens Bank Minnesota, Ormsby branch, is looking for a high performing, experienced, motivated and community focused Agricultural Lender who loves working with people and has great attention to detail. The selected candidate will be responsible for Delivering the Ultimate Experience by developing positive, meaningful relationships with new and existing clients. This is an outstanding opportunity to join a trusted financial institution. If you are an upbeat, positive candidate, this is a career worthy of consideration.
Responsibilities:
- Contact prospects and customers for new business
- Interview loan applicants
- Analyze credit worthiness
- Structure loans and ensure proper documentation
- Monitor loan portfolio
- Solicit and service various crop insurance products
Desired Qualifications:
- Excellent credit documentation and underwriting skills.
- Bachelor’s Degree with prior banking experience preferred.
- Knowledge of FSA, Rural Development and gap lender programs.
- Working knowledge of accounting principles.
- Demonstrated experience in managing existing clients and developing new business relationships.
- Farm background with a working knowledge of the agricultural industry.
- Working knowledge of FinPack.
- Licensure for sale of crop insurance is required within first year of employment.
- Proficient technical skills and experience in loan origination and servicing.
- Strong computer skills including MS Word and Excel are required.
- Ability to work independently.
- Strong communication, customer service and business development skills.
Benefits:
- Full Time
- Competitive Wage
- Comprehensive Benefits package including health, dental, vision, and life insurance
- Short- and Long-Term Disability
- 401k Plan
- Paid Time Off
